Refund and Claims Policy
This policy explains how payment corrections, service refunds, loss or damage claims, and supporting documentation are reviewed by Butigal Express.
Refund eligibility
A refund may be considered when a paid service was not provided, a duplicate payment was verified, an incorrect charge was confirmed, or a transaction was cancelled before non-recoverable costs were incurred.
Amounts already paid to sellers, carriers, customs authorities, payment processors, warehouses, or other third parties may be nonrefundable unless those amounts are successfully recovered.
Nonrefundable charges
Inspection, processing, handling, storage, pickup, return, customs, payment-processing, purchase, and transportation costs already performed or incurred may remain payable. A change of mind after a purchase or service has been processed does not automatically qualify for a refund.
Loss or damage claims
Report visible damage, missing contents, or non-delivery as soon as reasonably possible through an official support channel. Keep the shipment packaging, labels, receipts, invoices, photographs, purchase evidence, and any other documentation requested during the review.
Claim review
Claims are reviewed using warehouse records, package declarations, tracking events, carrier records, delivery evidence, photographs, declared value, insurance coverage, and other available documentation. Submitting a claim does not guarantee approval or payment.
Declared value and insurance
Any approved compensation may be limited by the verified loss, declared value, available purchase evidence, selected insurance, carrier liability, applicable exclusions, and amounts recoverable from responsible third parties.
How to submit a request
Contact Butigal Express support and provide the customer name, suite or account number, package or shipment number, invoice or payment reference, description of the issue, requested resolution, and supporting documents.