Privacy and security

Privacy Policy

This policy explains how Butigal Express collects, uses, stores, and protects information when you use our website, customer account, shipping, pickup, payment, tracking, and Buy For Me services.

✓ We protect your data

✓ We use data responsibly

✓ We never sell your information

✓ We respect your choices

Information we collect

We may collect information you provide directly, including your name, email address, telephone number, delivery address, suite or account number, identification details, shipment information, receiver information, payment references, and support communications.

We may also collect technical information such as device type, browser information, IP address, language preference, login activity, and service usage records.

How we use information

To create and manage your customer account.
To process packages, pickups, shipments, purchases, payments, and deliveries.
To provide tracking updates, invoices, notifications, and customer support.
To verify transactions, prevent fraud, protect accounts, and maintain service security.
To comply with customs, transportation, financial, safety, and legal obligations.
To improve our website, mobile experience, operations, and customer service.

Sharing of information

We may share necessary information with warehouses, carriers, delivery partners, payment providers, customs authorities, government agencies, service providers, and other parties involved in completing or legally reviewing your transaction.

We do not sell customer personal information to advertisers.

Data retention and security

Information is retained for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, prevent abuse, and meet legal or regulatory requirements. We use administrative, technical, and operational safeguards designed to protect customer information, although no electronic system can guarantee absolute security.

Your choices

You may review or update available profile information through your account. You may also contact customer support to request assistance with inaccurate information, account access, or a privacy-related concern, subject to identity verification and applicable record-retention requirements.

Policy updates

We may update this policy when our services, business practices, or legal obligations change. The current version published on this page applies to your continued use of the service.

Questions about this policy may be submitted through the Butigal Express contact or support channels.