Frequently Asked Questions

What is Buy For Me?

Buy For Me allows you to send Butigal Express a product link and purchase instructions. Our team reviews the request, confirms the amount due, and purchases the approved item on your behalf after payment is confirmed.

How do I submit a Buy For Me request?

Sign in to your customer account, open Buy For Me, and provide the product link, description, quantity, preferred size or color, price, and seller instructions.

When will Butigal purchase my order?

The purchase begins after the request has been reviewed and the required payment has been confirmed. Your account shows whether the request is awaiting payment, under review, purchased, received, or ready for shipment.

What happens after Butigal purchases my items?

The seller sends the order to the assigned warehouse. After receiving and processing, the package can continue through quotation, payment, consolidation when eligible, dispatch, tracking, and delivery.

Can I change or cancel a Buy For Me request?

Contact support as soon as possible. A request may be adjustable before purchase. After the seller order has been placed, changes, cancellations, returns, and refunds depend on the seller policy and costs already incurred.

How do I track my shipment?

Open the Tracking page and enter the tracking number assigned to your package or shipment. Signed-in customers can also review shipment information and status updates from their customer account.

Can I send multiple packages together?

Yes. Eligible packages that have been received and processed may be consolidated into one outbound shipment. Availability depends on package status, destination, dimensions, contents, and operational requirements.

How do I get a shipping estimate?

Use the public calculator and provide the route, package weight, and dimensions. The result is an estimate. The final charge is confirmed after the package details and applicable services have been reviewed.

What do the shipment statuses mean?

Statuses show the current shipment stage, such as ready for dispatch, in transit, arrived, or delivered. The tracking page and account notifications provide the most recent recorded status.

How long will shipping take?

Transit time depends on the route, service, carrier schedule, customs processing, weather, and final delivery arrangements. Dates shown before dispatch are estimates rather than guaranteed delivery dates.

Why must I use my customer or suite code?

Your assigned customer or suite code helps the warehouse identify the owner of an incoming package. Include it exactly as shown in your account whenever a seller addresses a package to the warehouse.

What is a package pre-alert?

A pre-alert tells Butigal Express that a package is expected. Provide the seller, carrier tracking number, item description, quantity, value, and supporting details so the warehouse can identify and process it correctly.

What should I do if a delivered package is not showing in my account?

Allow time for warehouse receiving and processing, then verify that the seller used the correct warehouse address and customer code. If the package still does not appear, contact support with the carrier tracking number and proof of delivery.

Can I ship any item?

No. Some goods are prohibited, restricted, hazardous, fragile, regulated, or require special documentation. Review the Prohibited and Restricted Items page before purchasing or sending an item to a Butigal warehouse.

When will I receive a shipping invoice?

A shipping charge is confirmed after the applicable package or shipment details have been reviewed. The invoice or payment request appears in your customer finance area when it is ready.

Which payment methods can I use?

Available methods are shown during the relevant checkout or payment process and may depend on your country, transaction type, and configured provider. Follow the instructions shown with the invoice or payment request.

Where can I find my invoices and payment history?

Sign in and open the Finance section of your customer account. It contains invoices, payment requests, statuses, and available payment actions associated with your account.

Why does my payment still show as pending?

A pending status means the transaction has not yet received final confirmation. Avoid submitting duplicate payments. Refresh the account later and contact support with the payment reference if the status does not update.

How do I confirm or update my delivery details?

Review the receiver and delivery information associated with the shipment before final dispatch. Contact support promptly if a correction is needed because changes may not be possible after final delivery begins.

What should I do if an item is damaged or missing?

Keep the packaging and take clear photographs of the parcel, labels, damage, and contents. Contact support promptly with the shipment number and evidence so the issue can be reviewed under the applicable claims process.

How do I contact customer support?

Use the Contact page or the support tools available in your customer account. Include the relevant package, shipment, order, invoice, or tracking number so the team can investigate efficiently.

Will I receive account notifications?

Important package, shipment, payment, Buy For Me, and support updates may appear in your customer notifications. Keep your contact information current and review the notification center regularly.